Refund Policy
Return and Refund Policy
Thank you for shopping with Leono Home. We value your satisfaction and strive to ensure that every product meets your expectations. If for any reason you are not satisfied with your purchase, we are here to help.
Returns
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Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
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Non-Returnable Items:
- Custom-made or personalized items.
- Items marked as "final sale" or "clearance."
- Used, washed, or damaged items (not due to manufacturing defects).
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How to Initiate a Return:
- Contact our customer support team at [support@leonohome.com] to request a return authorization.
- Provide your order number and a brief explanation for the return.
- Once approved, you will receive instructions on how and where to send the item(s).
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Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.
Refunds
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Refund Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and automatically applied to your original payment method.
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Partial Refunds:
- Partial refunds may be issued for items that are returned late, not in their original condition, or missing parts (not due to our error).
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Non-Refundable Costs:
- Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [support@leonohome.com] for assistance.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 48 hours of delivery by contacting [support@leonohome.com].
- Provide photos of the damaged item and packaging to expedite the process.
- We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and refund policy, feel free to contact us:
- Email: support@leonohome.com
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)
Leono Home is committed to providing excellent customer service. Your satisfaction is our top priority!